Our Policies

 

JubertsKichene Refund Policy

Thank you for shopping at JubertsKichene!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at JubertsKichene@Gmail.com and send your item to: 250 Sandstone Dr Prosper, Tx 75078

Exempt Goods

The following are exempt from refunds:

  • Gift cards

  • Some health and personal care items

Partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at JubertsKichene@gmail.com

Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following Address 250 Sandstone Dr Prosper, Tx 75078

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee that we will receive your returned item.

 

Sharpening Service Policies 

Terms and Conditions

Effective Date: 03/20/2025

Welcome to Jubert’s Kichene! By using our knife sharpening services, you agree to the following terms and conditions. Please read them carefully before proceeding with our services.

1. Service Agreement
Jubert’s Kichene provides professional knife sharpening services. By submitting your knives to us, you agree to allow us to sharpen them using our expertise and discretion. We strive to provide the best sharpening service possible, but results may vary based on the condition of the knives.

2. Liability and Disclaimer
Jubert’s Kichene is not responsible for any damage caused by improper knife use after sharpening. While we handle your knives with care, we are not liable for pre-existing damages, including but not limited to chips, cracks, or broken handles. Customers acknowledge that sharpening involves the removal of metal, which may slightly alter the knife’s shape over time.

3. Turnaround Time
Standard turnaround time for sharpening is [Insert Timeframe]. Expedited services may be available for an additional fee. We will notify you of any unexpected delays.

4. Payment and Fees
All fees for sharpening services must be paid in full at the time of service or upon pickup/delivery. Prices are subject to change without prior notice. Any additional charges for special requests or repairs will be communicated beforehand.

5. Pickup and Delivery
Customers are responsible for dropping off and picking up their knives at the designated location. If delivery services are available, they may be subject to additional fees. Jubert’s Kichene is not responsible for lost or damaged knives during transportation handled by third-party services.

6. Cancellations and Refunds
If you need to cancel or reschedule your service, please notify us as soon as possible. Refunds are not available once the sharpening service has been completed. If you are unsatisfied with the results, please contact us within one week to discuss potential solutions.

7. Safety Notice
Knives are extremely sharp after servicing. Customers must handle them with caution. Jubert’s Kichene is not responsible for any injuries caused by mishandling sharpened knives.

8. Changes to Terms
Jubert’s Kichene reserves the right to modify these terms and conditions at any time. Continued use of our services constitutes acceptance of any changes.

9. Contact Information
For any questions or concerns regarding our terms and services, please contact us at:

Phone: (469) 956-9279

Email: Jubertskichene@gmail.com

By using our knife sharpening services, you acknowledge and agree to these terms and conditions.

 

Knife Rental Terms and Conditions

Effective Date: 03/20/25

These Terms and Conditions ("Agreement") govern the rental of knives provided by Jubert's Kichene ("Service Provider") to restaurants and commercial kitchens ("Client"). By participating in our rental service, you agree to the terms outlined below.

1. Rental Services
Jubert's Kichene offers professional-grade knives for rent on a recurring basis. The rental includes delivery, pickup, regular sharpening, and maintenance as agreed upon in the service contract.

2. Rental Period and Renewal
The standard rental agreement is valid for a period of [Insert Period: e.g., one month], automatically renewing unless terminated in accordance with Section 7. Rental periods and frequency of knife swaps (e.g., weekly, bi-weekly) will be outlined in the service contract.

3. Responsibilities of the Client
Clients must use the rented knives responsibly and only for their intended culinary purposes. Knives must be kept clean and returned in a reasonable condition. Clients must immediately report any damage, loss, or theft of rented items.

4. Maintenance and Sharpening
Sharpening and maintenance are included in the rental fee. Jubert's Kichene will schedule periodic visits to collect used knives and replace them with sharpened ones. Improperly maintained knives by the client may incur additional fees.

5. Fees and Payment
Rental fees are billed in advance on a [Insert Frequency: e.g., monthly] basis. Late payments may result in late fees or suspension of service. All pricing and fees are outlined in the rental agreement.

6. Damages and Loss
Clients are responsible for any damage beyond normal wear and tear, including but not limited to broken tips, bent blades, or lost knives. Replacement costs will be invoiced accordingly.

7. Termination and Cancellation
Either party may terminate the agreement with [Insert Notice Period: e.g., 30 days'] written notice. Early termination by the client may be subject to a cancellation fee, as defined in the rental agreement.

8. Liability Waiver
Jubert's Kichene is not liable for any injuries, accidents, or damages arising from the use or misuse of the rented knives. It is the client's responsibility to ensure that all staff using the knives are properly trained.

9. Ownership of Property
All knives provided through the rental service remain the sole property of Jubert's Kichene. Clients may not resell, lend, or transfer possession of the knives to any third party.

10. Changes to Terms
Jubert's Kichene reserves the right to amend these terms and conditions at any time. Updated terms will be communicated in writing. Continued participation in the rental program constitutes acceptance of any changes.

11. Contact Information
For inquiries, service updates, or support, please contact us at: Email: JubertsKichene@gmail.com 

Phone: (469) 956-9279

 

By entering into a knife rental agreement with Jubert's Kichene, you acknowledge that you have read, understood, and agree to these terms and conditions.